Cancellation policy
Plans change, especially on a long trip. Here's exactly what happens if yours do.
- Free cancellation
- Up to 24 hours before
- Date changes
- Up to 24 hours before
- Leaving early
- Full booking charged
- Refunds
- 4 to 5 working days
Check your booking
Until when can I cancel for free?
Pick your check-in date to see your free cancellation deadline.
The short version
- 24 hours or more before check-in
- Free cancellation
- Less than 24 hours before
- Contact Nadun
- No show, one night booking
- Charged in full
- No show, longer booking
- Contact Nadun
- Leaving early
- Full booking charged
- Refunds
- Within 4 to 5 working days
How it works
Holding your dates
Payment is by cash or bank transfer; we don't take cards. To hold your dates, contact Nadun and we'll explain how.
Cancelling
Message us on WhatsApp or email stay@sigeyra.com. The time your message reaches us counts, using Sri Lanka time. We'll reply to confirm the cancellation.
- At least 24 hours before your check-in time (check-in is from 14:00): free cancellation.
- Less than 24 hours before: contact Nadun.
- If you don't arrive and don't tell us: a one night booking is charged in full. For longer bookings, contact Nadun.
Changing your dates
Rather move than cancel? Let us know at least 24 hours before your check-in time, and we'll move your booking if the room is free on the new dates.
Refunds
Refunds go back the way you paid, within 4 to 5 working days. Your bank may take a little longer to show it, and we can't cover their transfer or currency fees.
Leaving early
Once you've checked in, the full booking is charged, however short your stay, because we can't let the room to anyone else at such short notice.
When it's not your fault
If a flight is cancelled, a road is closed by flooding, or there's a family emergency, talk to us. We're a small family run guest house and we'll do our best to help.
Questions about a booking? Ask us on WhatsApp.
Book without worrying
Free cancellation up to 24 hours before your check-in time.